We have completed the migration to our new clinical system and are now able to offer on line access. Please be aware that existing online users will need a new username and password for SystmOne Online which you can get by visiting the practice after Monday 23 March 2020.
PUBLIC HEALTH CORONAVIRUS INFORMATION:
The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring service are available to the public as normal. Please click on the following link for the latest guidance: -
GP Appointments: Further to the outbreak of Covid-19 and Government & NHS England advice, all appointments with GPs will be via telephone triage only. Face to face appointments will be cancelled and you will receive a telephone call instead.
Nurse/Health Care Assistant (HC ) Appointments: Appointments with the nurse or Health Care Assistant will continue only for those patients where it is deemed clinically necessary. However, if you develop a fever, a persistent cough and/or a high temperature, flu like symptoms or you have been in contact with someone who has those symptoms, can you please phone the surgery to cancel your appointment? Telephone advice can be given if required.
Online Appointments: Please note the online appointment system has been suspended for the foreseeable future. These will be reinstated once the Coronavirus situation has stabilised. You can still book prescriptions online.
Do not hesitate to telephone the surgery if you have any concerns.
Silverdale Medical Centre will be migrating to a new clinical computer software system called SystmOne, going live on Tuesday 17th March 2020. This is a major piece of work for the Practice team and we would ask for your help, support and understanding over the coming weeks, which will include a different service leading up to and during the ‘Go-Live’ week. The practice has made the decision to change the GP clinical record system in the knowledge that it brings additional benefits to you (our patients) and the Practice.
SystmOne is currently used in GP Practice, Children’s Health services, Community services, Prisons, Hospitals, Urgent Care, Out of Hours services, Palliative care services and many more. Critically, SystmOne has an important function of record sharing, meaning that if you happen to use any of the above services, they may be able to access your medical records (based on patient consent). This will allow us to share your records (if you agree), which is likely to be in your best interest. Most importantly, the GP will be able to see up to date information from those health care providers who also use (or have access to) SystmOne.
Some of the advantages of the new system:
- Greater patient confidence in a joined up system.
- Greatly enhanced functionality for the General Practitioner, Clinical & administrative team.
- Improved integrated working with other healthcare agencies, reducing duplication and improving patient safety.
- The introduction of SMS text messaging functionality.
- A significant reduction in paper copy medical notes. From 3rd March to Friday 13th March all our staff will be undergoing SystmOne training and to allow for this we will be operating a reduced appointments system. We have been advised to minimise additional services so that we can reduce the amount of manual data that needs to be installed after the go-live date. In addition and despite training and preparation, there will be a few weeks after installation, where we will all be moving at a slightly slower pace to ensure we continue to offer a safe service. During this time, we would ask that you work with our staff as they use and deliver a better medical computer system with greater functionality.
We need your help and understanding
From 3rd March to Friday 13th March all our staff will be undergoing SystmOne training and to allow for this we will be operating a reduced appointments system. We have been advised to minimise additional services so that we can reduce the amount of manual data that needs to be installed after the go-live date. In addition and despite training and preparation, there will be a few weeks after installation, where we will all be moving at a slightly slower pace to ensure we continue to offer a safe service. During this time, we would ask that you work with our staff as they use and deliver a better medical computer system with greater functionality.
SILVERDALE MEDICAL CENTRE HAVE AN ADVANCED NURSE PRACTITIONER (ANP) WORKING ALONGSIDE THE DOCTORS FROM MONDAY 2ND DECEMBER 2019.
Advanced Nurse Practitioners are trained specialist nurses. They have undertaken additional medical education in order to provide advanced nursing care and to prescribe medication.
Nurse practitioners can provide treatment and advice for many problems for which you may have seen a doctor for in the past. Their main areas of expertise are in the management of common illnesses and long term conditions.
The nurse practitioners can assess and examine you, make a diagnosis and provide advice and treatment including a prescription if required. They can make referrals to hospital doctors or other health care professionals, and admit patients into hospital when necessary.
There are some limits to their responsibilities. Unfortunately, they are unable legally to sign a sick certificate, so you will still need to see your own GP for this. They do not treat children up to the age of 5 or expectant mothers, both of whom are always referred to a doctor. Children up to 12 years are always given a same day appointment with a doctor.
The nurse practitioners work closely with your doctor and liaise frequently with her/him about your care.
Nurse Practitioners can treat you for ….
- Acute back pain, joint sprains
- Acute chest infection
- Conjunctivitis, sticky discharging eye, sty – Pharmacy in the first instance
- Cystitis – Pharmacy in the first instance
- Diarrhoea, constipation, piles
- Dizziness, giddiness, unusual headache
- Earache, swollen glands
- Oral thrush
- Raised temperature that does not improve after one week of pharmacists’ advice and home treatment.
- Tonsillitis, cough, sinusitis, sore throat, colds and flu-like illnesses. (NB. a cough may persist for up to three or four weeks after other cold/flu symptoms have gone.)
- Urinary tract infections,
- Vaginal thrush, soreness, lump or discharge
- Wounds, scalds, burns, rashes
Mental Health Reviews
Nurse practitioners may also help you with many other problems such as menstrual disorders, unexplained weight loss, breast lumps, sexual health advice, depression, change of contraception method and pill.
Nurse Practitioners also manage long term conditions such as asthma, eczema, high blood pressure, coronary heart disease, raised cholesterol levels, diabetes, epilepsy and respiratory disease.
Same day appointments
Same day appointments are available every weekday to consult the nurse practitioners.
Patients with a long term condition are either seen annually or at their medication review appointment. All patients who receive repeat prescriptions for any medicine need to see their GP or Nurse Practitioner once or twice a year to have their prescription reviewed.
Some patients, often those with complex and long-standing medical problems, may need an appointment with a doctor. The Nurse Practitioner is usually able to assess the situation and in some cases will organize initial blood tests and other investigations prior to arranging a follow up appointment with your doctor.
The nurse practitioners complement the service that we offer to you, our patients. Please be assured that a doctor’s appointment will always be available should you prefer but you may get an earlier appointment if you opt to consult the nurse practitioners
Extended Access Appointments available to patients from 1st October 2018
We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.
Depending on your individual circumstances and symptoms, we may offer you an 'extended access' appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.
The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointments back to your usual GP practice.
These appointments will be available at the following locations:
Loughborough Urgent Care Centre at Loughborough Community Hospital
Coalville Community Hospital
Hinckley and Bosworth Community Hospital
If you would like to know more, please speak to a member of staff.
KEEP ANTIBIOTICS WORKING
Taking antibiotics when you don't need them puts you and your family at risk - please take the time to watch the youtube clip on the link below:-
DIABETIC EYE SCREENING PROGRAMME - All people with diabetes aged 12 and over should receive regular eye screening as one of their essential free NHS checks and services and aims to reduce the risk of sight loss by the early detection and treatment. Patients will be invited to telephone the booking centre (not Silverdale Medical Centre) to make an appointment at a fixed site location of their choice, please see below.
Leicester General Hospital
Leicester Royal Infirmary
Merlyn Vaz Health Centre
Westcotes Health Centre
Braunstone Health Centre
New Parks Health Centre
Belgrave Health Centre
Pasley Road Health Centre
Please note that if you have had your annual diabetes annual eye examination within the last 6 months, please do not make a further appointment but please let the screening department know so that your records can be updated.
Help Yourself! There are many ways you can control yours and your family's health at home or by a range of local services.
Ask yourselves these simple questions below and watch the video for a guide to keeping your family healthy.
Do you have all the medicines you need in your medicine cabinet/first aid kit?
Do you use your local pharmacy as much as you could?
Do you know when you can expect to feel better?
Do you know how to care for common illnesses at home?
Do you take your medication properly?
Do you know who to call or where to go for further advice?
Silverdale Medical Centre
Date of Inspection Visit: 13th July 2016
Overall rating for this service Good
Are services safe? Good
Are services effective? Good
Are services caring? Good
Are services responsive to people’s needs? Good
Are services well-led? Good
Please click on link below for full report.
Changes in Gluten Free and Paracetamol Prescribing - PLEASE READ
Please note that we are asked by the NHS to inform you of changes to the way in which Gluten Free Products and Paracetamol are prescribed. Please read the attached links for further information.
Changes to Paracetamol products 1
Receiving Paracetamol on Prescription
Changes to gluten free products 2
Please note that our Receptionists are highly trained in being able to signpost patients to the appropriate service. We operate a telephone triage system with a GP for any patient that feels they need to be seen on the same day. The purpose of triage is to ensure that the patient is referred to the appropriate clinician for the appropriate level of care within a period of time. Please be aware that the Receptionist taking your call will need to ask the nature of the problem to be able to direct you to the most suitable appointment. Please see the advice sheet below for further information as to how best to use our appointment system.
10 Top Tips
DO YOU HAVE COPD - Would you like to take part in a local project?
What is the project?
A team of local doctors is trying to improve the way they look after people with COPD. The doctors want to find out how many people in this GP surgery have COPD and to understand how it affects their health, particularly in those who have other medical problems too. Once they know this, it will help to improve the care people with COPD receive from their GP and hospital doctors.
How will the project work?
The project team would like to use some information from your health records, but in a way that the research team cannot identify you. There are strict rules in place to govern the way information is used in research to ensure your privacy is protected. All personal information would be removed and replaced by a reference number. You won’t need to attend any extra appointments or answer any questions – information which does not identify you is all that we need. The project team would then analyse the information to look for clues about what care would be best for people with COPD.
Do I need to do anything to help?
If you would like to help, and are happy for your information to be to be used by the project team (who will not be able to identify you) then you don’t need to do anything further.
What if I don’t want my information to be used?
If you would prefer that your information is not used, that’s quite ok, just tell us and we will ensure that it is not included. Please speak to the GP surgery staff in person or by telephone, email or letter. You will find our contact details on our website, or just ask our staff for them. Don’t worry - your care will continue in the normal way if you decide not to take part.
What will happen at the end of the research project?
The results will be gathered together and the conclusions will be made public in medical journals. It will not be possible for anyone to identify you from publications; not even the reference number allocated to your information would be included. The results will reflect the needs of local patients and will be used to help improve the care and services provided for people with COPD.
If you would like more information about the project, please contact:
Pam de Chazal
CLAHRC Research Manager
Tel: 0116 258 4395
Long Term Conditions Leaflet
Our last practice appraisal took place on 5th November 2015 - view the report here.